Name of the Registrar	Dr. Jayanta Kishore Nandi Registrar, Vidyasagar University
Nodal Officer	Dr. Avijit Roychoudhury Inspector of Colleges, Vidyasagar University Email: ioc@mail.vidyasagar.ac.in Mobile: 8373063961

The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as required. Students can state their grievance regarding any academic or non-academic matter (including sexual harassment and ragging cases) through the online portal or the grievance/suggestion box.

Mechanism of the GRC:

1. After receiving complaints via the e-Grievance online portal, the concerned officer will attend the grievance, segregate, discuss with the committee, and direct it accordingly.
2. Complaints of general nature shall be considered by the committee and resolved accordingly.
3. The concerned committee shall investigate the cases. If required, a hearing with the complainant may be conducted.
4. If the complaint is found invalid, both parties will be informed and penal action may be taken.
5. The complaint shall be resolved within a reasonable time.

Procedure for lodging complaint:

A student may lodge grievance by following steps:

1. Log in to the website of Vidyasagar University
2. Go to Student Zone tab
3. Open Student Grievance Portal (or visit http://apps.vidyasagar.ac.in/Grievance/ directly)
4. Lodge a new grievance / Send a reminder / View 'My grievances' (or visit http://apps.vidyasagar.ac.in/Grievance/Account/Default.aspx?Continue=New)
5. Provide email address
6. Create a password
7. Confirm password
8. Enter CAPTCHA Code

Students may also drop written grievances (anonymous if required) in the suggestion box.

A Brief Report on Functioning of Grievance Redressal Cell

The University has a complete automated system for Grievance Redressal. Any person can lodge grievance through http://apps.vidyasagar.ac.in/Grievance/. The Nodal Officer channelizes and resolves grievances. Till date (15.07.2020), 38 grievances have been received.